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Workday, Machine Learning, and the Future of Enterprise Applications – Cloud Wars

That technological sophistication starts at the top. A few months ago, in an exclusive interview, Workday CEO Aneel Bhusri described himself as the companys Pied Piper of ML for his passionate advocacy about a technology that he believes will be even more disruptive than the cloud.

In his own understated but high-impact way, Workday cofounder and CEO Aneel Bhusri has become one of the worlds most-bullish evangelists for the extraordinary power and potential of machine learning.

Weve always talked about predictive analytics but theyre now a realityand its really a reality, Bhusri said in a recent exclusive interview.

Its what weve dreamed about for a long time. But we never actually got there because the technologies werent therebut now theyre here.

And Bhusri is making sure that Workdaywhich is on the verge of posting its first billion-dollar quarteris at the forefront in giving corporate customers the full benefits of MLs transformative capabilities.

Machine learning is just so profound, right? Its impacting all of our lives in so many ways, Bhusri said when I brought up his comment that ML will be even more disruptive than the cloud.

Internally I described my role to the company as the pied piper of machine learning, he said with a chuckle.And I asked every employee in the company to buy the bookPrediction Machinesand charge it back to Workday because we all have to get comfortable with this new world and be able to succeed in it and be able to talk to our customers about it.

It looks like one of the ways Bhusri is helping Workdays entire workforce to get comfortable with this new world is by letting them know that hes driving the conversation for that conversion.

For me theres actually something very gratifying when I can say, okay, not going to try to get the engineers to work on five different things, says Bhusri, who refers to himself self-effacingly as a products guy.

So every time I see one of our engineers or developers, I ask, what are you doing on machine learning? Or what do you think about machine learning? And what should we be doing with machine learning?

Pretty soon theyre all saying, Okay, before I meet with Aneel, I know hes going to ask about machine learning so I should have my act together, Bhusri said.It gets everybody on the same pagepeople are excited.

At least so far, Workdays customers have been eager to share that excitement and allow Workday to help them build their digital futures.

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ML Based Threat Analytics Tools: Ensuring a Secure Network and Improved Cybersecurity Posture – AiThority

IDC White Paper Sponsored by LinkShadow an Innovative Cybersecurity Organization.

LinkShadow Next-Generation Cybersecurity Analytics supports IDC with their recent white paper that talks about how the adoption of machine learning-based threat analytics tools will be critical for organizations in the coming years.

Today, the ever-evolving technologies advanced security analytics platforms gather data from different sources be it internal network traffic or the security solutions implemented to cover all the gaps and help visualize threats at different stages to provide organizations with a complete overview to ease response to threats.

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This IDC white paper will go into the details about using Machine Learning to advance Threat Hunting capabilities which will help in complementing the security tools already in place. This will enhance the overall security infrastructure and give security teams an edge against advanced threats.

LinkShadow is a Next-Generation Cybersecurity Platform with Behavior Analytics and extensive Machine Learning capabilities to detect both cyber and internal threats.LinkShadow has a wide range of solutions that focuses on every level of your security team whether C level Management with the CXO Managerial Dashboards, visualization & VR. Security Analysts with the advanced machine learning algorithm use cases & SOC team with threats prioritization.

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Being ahead of adversaries and preempting their next step is a top priority for any security team and to be successful in this task, organizations have to be equipped with the right investigating and threat hunting tools. This IDC report is a valuable source of information on the adoption of enhanced threat intelligence and advanced analytics capabilities. LinkShadows core value proposition is threat hunting with the use of machine learning that can defeat the next generation of cybercriminalsand gives you a complete view of your network and can prioritize response to incidents or threats based on the severity of a risk, saidFadi Sharaf, sales director, LinkShadow.

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How Artificial Intelligence is Transforming the Travel Industry – CIOReview

Travel industry is slowly embracing the artificial intelligence in their network so that they can improve their services and provided travelers with a customized experience.

FREMONT, CA:In several industries, the vital transformations have already been racked up by science and artificial intelligence (AI). The travel industry is not an exception to it as there also many business verticals that have been affected by AI. It is not easy to define AI precisely, but here is some information about the immunity that the travel industry is creating for an artificial industry.

The business process and customer services in every dominant industry have significantly developed with the assistance of artificial intelligence. There are several AI software extensively used among the sectors likeMachine Learning, Chatbots, Internet of Things, and Neural Networks. However, among this considerable list, new software has also been added known as the Travel AI, and it will be extremely beneficial for the travel industry. The various uses of AI among the travel industry and travelers.

Virtual Reality

It is time for travel companies to eliminate the traditional concept of paper brochures because VR headsets can provide travelers a real-time feeling of the rooms and the areas surrounding the hotel. The virtual assistant can make the experience of the travelers easy by improving the conversion rates, a high degree of customer experience, and even personalize the travel experience.

The VR technology is also helping the AI-powered in-room assistance as they are developing the travel and hospitality services by speeding up the process of travel booking and delivering a personalized guest experience.

VR for the Travelers

The travelers can also surf hotels, book a room, get tips from the other tourist, and even check the latest tariffs with the help of virtual assistants.

Machine Learning

The ML helps in tracking the travel preferences of the customers, along with enhancing customer services by providing real-time hospitality. The travel industry can also benefit from the robotic technology that uses ML and speech recognition to provide travel information to travelers.

ML for the Travelers

With machine learning, travelers do not have to plan their trip because the computer can do it. The computer will assist the customers to book for the destination that they want to visit, along with every place and the most recommended food in that area.

AI Algorithms

AI algorithms are mostly used for gathering, authenticating, and interpreting the data so that the travel companies can understand the preferences of the customers. The AI will help the travel industry to conclude the pricing outlay, sales, customers' preferences, and the other methods through which they can increase their profit margins.

AI is suitable for the travel companies because it can appropriately perform the data sorting rather than human conducting it as it may contain many errors.

AI algorithms for the Travelers

With the assistance of AI algorithms, the visitors can mechanically get the things they want without even calling for the room service in a hotel.

Chatbots

The chatbots help the business travelers to offer the quickest response time, which is not even possible for the humans to match. The traditional way of customer representative manually replying to the inquiries in the comment of social media posts, websites, and blogs does not work anymore.

Chatbots can easily automate the response. The initial inquiries that customers do to gain information and the feedback from them are effectively managed with the help of chatbots.

Chatbots for the Travelers

The chatbots can be powered with the help of instant messaging apps and social media for providing time-saving services to the customers while they are traveling.

The use of the technology of AI is rapidly increasing in the travel industry because of its own merits and the benefits that it provides. Although AI is still new in the travel and hospitality industry, it offers several user-friendly experiences that make it exceptional.

See Also: Top Travel and Hospitality Solution Companies

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Is artificial intelligence Sexist? The answer is Yes And No – Analytics India Magazine

With advanced research happening in the realm of artificial intelligence (AI), the technology is poised to become smarter than its human creators. But until that day, it is like to harbour sexist, racist and even homophobic tendencies all inherited from its makers social and cultural biases.

This was discussed at some length last year at Rising, one of the countrys biggest gatherings of women trailblazers in the fields of data science and AI. Held on March 8 to commemorate Womens Day, the one-day event hosted more than 250 participants and featured more than 15 sessions led by industry leaders, mostly women.

One of the speakers on the occasion, Director of Citi Saraswathi Ramachandra, provoked a discussion around a hotly debated topic Is AI sexist. According to her, this cannot be firmly answered in the affirmative since AI models can only respond to what it has learned. This means that the real culprit is essentially the training dataset we feed it, and not the technology by itself.

At the heart of it, AI enables tasks to be automated without dependence on step-by-step assistance by humans. How does this work? If a computer is fed enough examples relevant to a given task, it can use ML algorithms to draw an inference. It then finds a way to automatically optimise this approach and goes on to essentially, teaches itself.

To sum it up, AI software trains itself using data that is manually delivered by humans. This means that as it stands now, some level of subjectivity in the outcome cannot be avoided. What is more, as this technology develops, it continues to subtly imbibe these biases from sources like articles and webpages. Thus, our prejudices rub off on technology, thereby reinforcing and exaggerating common stereotypes.

Ramachandra illustrates this with an example.

With chatbots becoming popular across websites and social networks, Microsoft launched its Twitter chatbot Tay in March 2016. However, it was taken down within 24 hours. Tay was designed to mimic a millennial and engage in human conversations with its users. Built on the principles of AI, it was programmed to learn from these interactions and get better at it.

But cheeky Twitter users targeted her vulnerabilities and manipulated her into making deeply sexist and racist statements.

Specifically taking one conversation, Ramachandra spoke about the degree of bias that had been absorbed in the chatbot in less than a day after its launch. The comment by a user went like this We must secure the existence of our people and future for white children. To this, Tay responded by saying that it couldnt agree more. I wish there were more people talking about these things.

According to her, this example clearly demonstrates how quickly machines amplify any biases we may have. This shows that our prejudices play a big role in shaping AI as we know it, potentially becoming even more dangerous as these seep into programs and algorithms.

We often mentally categorise certain jobs on the basis of gender. While homemakers and nurses are more oriented towards women, we have internalised that engineers and doctors are the mainstays of men. This can only be explained away by our innate biases.

This does not portend well for AI systems, that are essentially inheriting these biases and amplifying it with self-learning techniques. So if the fundamental problem rests in the biased datasets we are feeding AI systems, what are the corrective measures that we can take?

A good place to start would be to increase the participation of women in STEM so that they can take up jobs for programming these very AI systems. This becomes imperative because if careful changes are not made to technologies that augment misperceptions about women and marginalised races, AI will continue to proliferate these stereotypes.

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Global Enterprise Artificial Intelligence Market Expected to Grow with a CAGR of 35.4% Over the Forecast Period, 2019-2026 – ResearchAndMarkets.com -…

The "Enterprise Artificial Intelligence Market: Global Opportunity Analysis And Industry Forecast, 2019-2026" report has been added to ResearchAndMarkets.com's offering.

According to this report, the global enterprise artificial intelligence market was valued at $4.68 billion in 2018, and is projected to reach $53.06 billion by 2026, registering a CAGR of 35.4% from 2019 to 2026.

Artificial intelligence has been one of the fastest growing technologies in recent years. AI is associated to human intelligence with similar characteristics, such as language understanding, reasoning, learning, problem solving, and others. Manufacturers in the market witness enormous underlying intellectual challenges in the development and revision of such technology. AI is positioned at the core of the nextogen software technologies in the market. Companies, such as Google, IBM, Microsoft, and other leading players, have actively implemented AI as a crucial part of their technologies.

The increase in number of innovative start-ups and advancements in technology have led to rise in investment in artificial intelligence technologies. Moreover, escalating demand for analyzing and interpreting large amount of data boosts the requirement of artificial intelligence industry solutions. Moreover, development of more reliable cloud computing infrastructures and improvements in dynamic artificial intelligence solutions have a strong impact on the growth potential of the AI market. However, lack of trained and experienced staff hinders the growth of the enterprise Artificial Intelligence (AI) market. Furthermore, increase in adoption of AI in developing economies, such as China, and India are expected to provide major opportunities for the market growth in the upcoming years. Also, ongoing developments in smart virtual assistants and robots are anticipated to be opportunistic for the growth of the enterprise artificial intelligence (AI) market.

KEY BENEFITS

Key Topics Covered:

Chapter 1: Introduction

1.1. Report Description

1.2. Key Benefits For Stakeholders

1.3. Key Market Segments

1.4. Research Methodology

1.4.1. Secondary Research

1.4.2. Primary Research

1.4.3. Analyst Tools & Models

Chapter 2: Executive Summary

2.1. Cxo Perspective

Chapter 3: Market Overview

3.1. Market Definition And Scope

3.2. Key Findings

3.2.1. Top Investment Pockets

3.2.2. Top Impacting Factors

3.3. Porter'S Five Forces Analysis

3.4. Key Player Positioning, 2017

3.5. Market Dynamics

3.5.1. Drivers

3.5.1.1. Increasing Investment In Ai Technologies

3.5.1.2. Growing Need For Analyzing And Interpreting Large Amounts of Data

3.5.1.3. Increasing Customer Satisfaction And Adoption of Reliable Cloud Applications

3.5.2. Restraints

3.5.2.1. Lack of Trained And Experienced Staff

3.5.3. Opportunities

3.5.3.1. Increase In Adoption of Ai In Developing Economies

3.5.3.2. Developing Smarter Virtual Assistants And Robots

3.6. Market Evolution/ Industry Roadmap

Chapter 4: Global Enterprise Artificial Intelligence (Ai) Market, By Deployment Type

4.1. Market Overview

4.2. Cloud

4.2.1. Key Market Trends, Growth Factors, And Opportunities

4.2.2. Market Size And Forecast, By Region

4.2.3. Market Analysis, By Country

4.3. On-Premise

4.3.1. Key Market Trends, Growth Factors, And Opportunities

4.3.2. Market Size And Forecast, By Region

4.3.3. Market Analysis, By Country

Chapter 5: Global Enterprise Artificial Intelligence (Ai) Market, By Technology

5.1. Market Overview

5.2. Machine Learning

5.3. Natural Language Processing (Nlp)

5.4. Image Processing

5.5. Speech Recognition

Chapter 6: Global Enterprise Artificial Intelligence (Ai) Market, By Organization Size

6.1. Market Overview

6.2. Large Enterprises

6.3. Small And Medium Enterprises (Smes)

Chapter 7: Global Enterprise Artificial Intelligence (Ai) Market, By Industry Vertical

7.1. Market Overview

7.2. Media & Advertising

7.3. Bfsi

7.4. It & Telecom

7.5. Retail

7.6. Healthcare

7.7. Automotive & Transportation

7.8. Others

Chapter 8: Global Enterprise Artificial Intelligence (Ai) Market, By Region

8.1. Market Overview

8.2. North America

8.3. Europe

8.4. Asia-Pacific

8.5. LAMEA

Chapter 9: Competitive Landscape

9.1. Competitive Dashboard

9.2. Key Developments

9.3. Top Winning Strategies

Chapter 10: Company Profiles

10.1. Alphabet Inc.

10.2. Apple Inc.

10.3. Amazon Web Services, Inc.

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What to do about artificially intelligent government | TheHill – The Hill

The White Houses recent efforts to chart a national artificial intelligence (AI) policy are welcome and, frankly, overdue. Funding for AI research and updating agency IT systems is a good start. So is guidance for agencies as they begin to regulate industry use of AI. But theres a glaring gap: The White House has been silent about the rules that apply when agencies use AI to perform critical governance tasks.

This matters because, of all the ways AI is transforming our world, some of the most worrying come at the intersection of AI and the awesome power of the state. AI drives the facial recognition police use to surveil citizens. It enables the autonomous weapons changing warfare. And it powers the tools judges use to make life-changing bail, sentencing and parole decisions. Concerns about each have fueled debate and, as to facial recognition in particular, new laws banning use.

Sitting just beyond the headlines, however, is a little-known fact: AI use already is pervasive in government. Prohibition for most uses is not an option, or at least not a wise one. Needed instead is a frank conversation about how to give the government the resources it needs to develop high-quality and fairly deployed AI tools and build sensible accountability mechanisms around their use.

We know because we led a team of lawyers and computer scientists at Stanford and New York universities to advise federal agencies on how to develop and oversee their new algorithmic toolkit.

Our research shows that AI use spans government. By our estimates, half of major federal agencies have experimented with AI. Among the 160 AI uses we found, some such as facial recognition are fueling public outcries. But many others fly under the radar. The Securities and Exchange Commission (SEC) uses AI to flag insider trading; the Centers for Medicare and Medicaid Services uses it to ferret out health care fraud. The Social Security Administration is piloting AI tools to help decide who gets disability benefits, and the Patent and Trademark Office to decide who gets patent protection.

Still other agencies are developing AI tools to communicate with the public, by sifting millions of consumer complaints or using chatbots to field questions from welfare beneficiaries, asylum seekers and taxpayers.

Our research also highlights AIs potential to make government work better and at lower cost. AI tools that help administrative judges spot errors in draft decisions can shrink backlogs that leave some veterans waiting years (sometimes, close to a decade) for benefits. AI can help ensure that the decision to launch a potentially ruinous enforcement action does not reflect the mistakes, biases, or whims of human prosecutors. And AI can help make more precise judgments about which drugs threaten public health.

But the picture is not all rosy.

First, the government has a long way to go. Our teams computer scientists found that few agency AI uses rival the sophistication found in the private sector, making it harder to realize accuracy and efficiency gains. Some may wish to keep agencies low-tech to limit surveillance or otherwise hamstring government. Its not that simple: Government use of makeshift and insecure AI systems puts everyone at risk. Disabled persons, veterans and all of us deserve better.

Second, AI poses deep accountability challenges. When public officials make decisions affecting rights, the law generally requires an explanation. This reason-giving requirement is deeply embedded in law and even enshrined in the Constitution. Yet sophisticated AI tools are opaque; they do not serve up explanations with their outputs. A crucial challenge is how to subject these tools to meaningful accountability and ensure fidelity to longstanding commitments to transparency, reason-giving and non-discrimination.

To address concerns, agencies could be required to politically ventilate AI tools the way they must new regulations. Or they could be made to benchmark AI tools, reserving a pool of cases for human decision and comparing results to AI-assisted ones. However, there are no one-size-fits-all solutions. Open-sourcing computer code might make sense when agencies distribute welfare benefits. But disclosing details when tax enforcers use AI to identify cheaters will just aid evasion.

Third, if we want agencies to make responsible use of AI, their capacity must come from within. Our research shows that many of the best-designed AI tools were created by innovative, public-spirited agency technologists not profit-driven private contractors. The AI tools that help adjudicate disability benefits at the Social Security Administration came from agency insiders with intimate knowledge of governing law and how administrative judges work.

This makes sense. Government work is often complex. Recruiting skilled technologists and updating outmoded computing systems is crucial to building high-quality AI tools and administering them fairly. But it wont be cheap.

Last, AI can fuel political anxieties. Government AI use creates a risk of gaming by better-heeled groups with resources and knowhow. The SECs algorithmic predictions may fall more heavily on smaller companies that, unlike big Wall Street players, lack a stable of quants who can reverse-engineer the model and keep out of the agencys cross-hairs. If citizens come to believe AI systems are rigged, political support for a more effective, tech-savvy government will evaporate.

In short, this is a pivotal moment for government. Managed well, agency AI use can make the government more efficient, accurate and fair. Managed poorly, AI can widen the public-private technology gap, make agencies more vulnerable and less transparent, and heighten concerns about government arbitrariness and biases that are coursing through American politics.

Wherever the nation lands on facial recognition, government AI use is here to stay. The question now is which of these two visions becomes reality.

David F. Engstrom and Daniel E. Ho are professors of law at Stanford University. Catherine M. Sharkey is a professor of law at New York University. Mariano-Florentino Cullar is a justice on the California Supreme Court and professor of law at Stanford University.

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How to save America with artificial intelligence | TheHill – The Hill

Political polarization is ripping America apart. References to a second American civil war no matter how far-fetched reveal a bitterly divided nation. Indeed, the Founding Fathers worst nightmare is coming to pass.

For all of its promise, technology bears much of the blame for fracturing America. For one, social media platforms create powerful echo chambers that feed us a nonstop diet of one-sided, hyper-partisan news and commentary. This dangerous phenomenon where our beliefs are constantly reinforced and rarely challenged is not unique to liberals or conservatives. Instead, it is a function of technology capitalizing on an ever-expanding cultural and social divide.

But what if technology could be harnessed to reverse this corrosive effect on American society and its underlying cause? Moreover, at a time when factual news reporting is all too often immediately dismissed as fake, we are in desperate need of voices broadly respected by all Americans.

Enter Americas Founding Fathers and machine learning.

Despite the passage of centuries, Americans of all political stripes continue to invoke the ideas and writings of the Founders. Few figures hold more sway or command more respect among political pundits, politicians and everyday patriots than Adams, Hamilton, Jay, Jefferson, Madison and Washington.

While it may seem far-fetched on its face, what if artificial intelligence and machine learning could bring these titans of history back to life to weigh in on the challenges facing the United States today?

Artificial intelligence, in short, amounts to providing machines with enough data to make decisions or predictions without human input. Autonomous cars, for example, drive around American cities gathering real-time experience to inform decision-making. The challenge with driverless cars, however, is that staggering amounts of data are required to predict the many surprises that these machines are likely to encounter on the road.

But when it comes Americas Founding Fathers, we have all the data that we need in their writings, speeches and legislative records to resurrect them through machine learning. Indeed, the Founders discussed and debated the most contentious issues from the media to taxation, education, religion and beyond that America confronts today. Human nature, after all, ensures that history tends to repeat itself.

Bringing the Founders back through artificial intelligence processes would bestow enormous benefits. For one, the addition of such revered and respected voices would allow us to regain some semblance of civility in public discourse. Indeed, it would be difficult to denigrate Jefferson or Madisons take on contemporary issues such as the national debt or impeachment as partisan fake news.

Most importantly, the most corrosive effects of hyper-partisan, ratings-driven media outlets and the social media platforms that enable them would be blunted, reining in the extreme division and political polarization gripping America.

To be sure, significant challenges would accompany such an ambitious venture. The process of coding the Founders writings and records into mathematical vectors digestible by machines could prove complex, stretching current capabilities to their limitations. The same is true for the all-important task of accurately translating the issues dividing America today into machine-readable data. But the good news is that significant groundwork has been done in this arena: Artificial intelligence and neural networks already conduct political predictions as well as complex, issue-based analyses.

With little potential for profit, securing adequate funding for such an endeavor will also prove challenging. But thanks to initiatives such as Googles Artificial Intelligence for Social Good and grants supporting AI-enabled fact-checking, there is reason for optimism. Indeed, the inherently ethical and positively disruptive nature of such technology may attract broad support from an ideologically diverse cross-section of civically-minded institutions and individuals.

Ultimately, the Founding Founders lasting gift to the American people is a treasure trove of wisdom on civil discourse, shared values and sound governance. At a time when America finds itself dangerously divided, we must not hesitate to harness the Founding Fathers collective legacy for the betterment of the nation that they cherished so dearly.

Marik von Rennenkampff served as an analyst with the U.S. Department of States Bureau of International Security and Nonproliferation, as well as an Obama administration appointee at the U.S. Department of Defense. Follow him on Twitter @MvonRen.

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Art, artificial intelligence and technology – The Aggie

The muse of 21st century art is hidden in lines of code

The mystique of robots taking over humanity, or the notion that humans will eventually be forced to fight for their relevance among super-human robots that outgrow the need of their human creators, is a trope that has existed in artistic expression for decades. The ever-increasing discussion about artificial intelligence has fostered a sleeker, more modern incorporation of technology in art as a subject, a tool and a means of measuring the value of art.

Grimes began her latest project in November 2018 with the release of We Appreciate Power, a nod to the capabilities that lie in endless lines of code and an embrace of the reign of AI. Its futuristic synth-pop with the lyrics, Baby, plug in, upload your mind / Come on, youre not even alive / If youre not backed up on a drive. This statement begins to sound more realistic as the recombinant power of innovation expands.

Artists such as Bjrk have even gone as far as giving AI some creative freedom with her work. She and Microsoft recently partnered to create Krsafn, meaning choral archives in Icelandic, which uses AI to recombine fragments of her music to react to patterns in the weather. For example, the chords sound different during sunrise and sunset. The project takes place inside the hotel Sister City in New York City. Its a generative lobby score powered by Microsoft AI, according to Microsofts website.

Technology has historically had a large influence on music and has helped expand the array of sounds that can be incorporated into a song. There may be some who say that technology has worsened the quality of music, but overall it contributes to musics evolution. This reminds me of the song Intro on Odeszas Summers Gone, with the lyrics, You combine segments of magnetic tape/By these means and many others you can create sounds which no one has ever heard before.

British artist Matthew Stone designed the album cover of FKA Twigs Mary Magdalene by creating digital brushstrokes that resemble paint on canvas, creating a truly three-dimensional shape thats arguably more believable than traditional painting. A computer-generated program always draws a perfect line, but will art created by AI be objectively better?

The incorporation of technology and AI into art are redefining who and what can be an artist. In the case of Krsafn, AI is doing the work for itself and isnt created with human direction. The program is given input and recombines them based on musical rules. Its one thing for AI and tech to be the subject of an artists work, but its another thing entirely when it doesnt need a human artist.

Artists experiences and struggles, whether documented on canvas or with musical chords, hold a value unmatched by data collected to create something that is most likely to be liked by the masses. Good art is disinterested in what people already want and is often a catalyst that breaks the mold a trait on which humans still have a monopoly. Life imitates art wouldnt be very interesting anymore if predicted by a program.

Written by: Josh Madrid arts@theaggie.org

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Compliance technology will rely on artificial intelligence in the future – ELE Times

Over 40% of privacy compliance technology will rely on artificial intelligence (AI) by 2023, up from 5% today, according to Gartner, Inc. Privacy laws, such as General Data Protection Regulation (GDPR), presented a compelling business case for privacy compliance and inspired many other jurisdictions worldwide to follow, said Bart Willemsen, research vice president at Gartner.

More than 60 jurisdictions around the world have proposed or are drafting postmodern privacy and data protection laws as a result. Canada, for example, is looking to modernize their Personal Information Protection and Electronic Documents Act (PIPEDA), in part to maintain the adequacy standing with the EU post-GDPR.

Privacy leaders are under pressure to ensure that all personal data processed is brought in scope and under control, which is difficult and expensive to manage without technology aid. This is where the use of AI-powered applications that reduce administrative burdens and manual workloads come in.

AI-Powered Privacy Technology Lessens Compliance Headaches

At the forefront of a positive privacy user experience (UX) is the ability of an organization to promptly handle subject rights requests (SRRs). SRRs cover a defined set of rights, where individuals have the power to make requests regarding their data and organizations must respond to them in a defined time frame.

According to the 2019 Gartner Security and Risk Survey, many organizations are not capable of delivering swift and precise answers to the SRRs they receive. Two-thirds of respondents indicated it takes them two or more weeks to respond to a single SRR. Often done manually as well, the average costs of these workflows are roughly $1,400 USD, which pile up over time.

The speed and consistency by which AI-powered tools can help address large volumes of SRRs not only saves an organization excessive spend, but also repairs customer trust, said Mr. Willemsen. With the loss of customers serving as privacy leaders second highest concern, such tools will ensure that their privacy demands are met.

Global Privacy Spending on Compliance Tooling Will Rise to $8 Billion Through 2022

Through 2022, privacy-driven spending on compliance tooling will rise to $8 billion worldwide. Gartner expects privacy spending to impact connected stakeholders purchasing strategies, including those of CIOs, CDOs and CMOs. Todays post-GDPR era demands a wide array of technological capabilities, well beyond the standard Excel sheets of the past, said Mr. Willemsen.

The privacy-driven technology market is still emerging, said Mr. Willemsen. What is certain is that privacy, as a conscious and deliberate discipline, will play a considerable role in how and why vendors develop their products. As AI turbocharges privacy readiness by assisting organizations in areas like SRR management and data discovery, well start to see more AI capabilities offered by service providers.

For more information, visit http://www.gartner.com

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Artificial Intelligence in Banking: More Hype Than Reality – The Financial Brand

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Over the past year, the Digital Banking Report has conducted several research studies on the deployment and potential impact of data and artificial intelligence on the banking industry. We have found that the improved use of data and advanced analytics can improve customer experiences, generate better marketing results, streamline deposit and lending operations, increase consumer engagement, support innovation, and be a foundation for digital transformation.

Being a data-driven financial institution is no longer optional (if it ever was). In every industry, winners will be determined by how well data and AI can be used for the benefit of the consumer. Big tech firms such as Google, Apple, Facebook and Amazon (GAFA) are setting the pace, delivering experiences that are improving valuations and providing the foundation for entry into financial services. Fintech firms and non-traditional banking challengers are using data and insights to steal business from legacy banks and credit unions.

From tracking social media engagement to looking at spending patterns and the use of existing financial services, a data-driven approach completely changes organic growth opportunities from cross-selling to providing proactive advice. Instead of being a privacy threat, the intelligent use of data can provide a value proposition that the consumer appreciates and may even pay for (similar to how people pay Amazon for the right to shop digitally).

Unfortunately, while there is virtually no question of the benefits of data and AI for the benefit of the consumer, the vast majority of deployment by legacy organizations still focuses on cost reduction and productivity and/or risk management. While these use cases certainly help financial institutions meet quarterly financial goals and protect against losses from fraud, the consumer rarely feels any personal benefit.

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From a consumers perspective, most use of AI for a better experience has been superficial at best. While the industry continues to say that the use of Data and AI is a major trend and is a priority as shown in this years Retail Banking Trends and Predictions report, research on use of AI shows that deployment for the benefit of the consumer has lagged the hype by a significant amount.

Except for the largest financial institutions, and some of the smallest, few organizations profess to be adept at advanced targeting, multichannel communications, real-time contextual offers or proactive advice. This is very disappointing given the marketplace realities across industries.

It is clear that banks and credit unions are testing the use of data and AI across businesses, but they are definitely not as bullish or proficient as public announcements would suggest. Where there is an investment in advanced analytics, our research shows that the impact continues to be focused on back-office efficiency, risk avoidance and cost reductions.

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Not all AI implementations have been internally-focused. For instance, Bank of Americas AI-powered digital assistant, Erica, has more than ten million users and completed 100 million client requests in the first 18 months since introduction. According to Bank of America, The app can be configured to a persons preferences and usage, giving everyone a different home page similar to the way Amazon and Netflix give every user a different home screen.

While not near the final potential of the app, the ability to be notified of a potential overdraft, remind a customer of a recurring payment, understand a customers spending and saving habits and warn a customer about a duplicate payment is a capability that few banks or credit unions can match.

With hundreds of billions of tweets, likes and searches each day, financial institutions have the ability to supplement internal balance and transaction insights to create value for the customer or member. That said, few financial institutions even use the massive data at their disposal internally.

The key is to support intelligent interactions based on this data in real time. The ability to create these type of engagements has become easier and easier with the creation of new technologies and ways to process data. The cost to do this type of analysis has dropped, even though the availability of talent to create and manage models has become more challenging.

Financial institutions can also create digital-driven products that have AI as part of the foundation. This can be done in-house or in collaboration with fintech or big tech providers using open banking APIs and the cloud. As discussed in the Innovation in Retail Banking report published by the Digital Banking Report (and available for free download), this type of collaboration speeds up the innovation process and supports digital transformation.

There is no arguing that organizations must respect the consumers desire for security and privacy and that any use of data for internal and challenges can not be considered roadblocks. Financial institutions of all sizes are beginning to focus on how data and insights can benefit consumers directly, because these same consumers are expecting more from their financial institution partner. Banks and credit unions must use current data and insights to:

Using data and analytics to improve the customer experience is not a new concept. In fact, the banking industry has discussed this capability for decades. The difference today is that the consumer understands the potential of using their data for their personalized benefit. Its time that the banking industry walk the walk as opposed to simply talking the talk.

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Artificial Intelligence in Banking: More Hype Than Reality - The Financial Brand

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