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I cant put my hands on the thing right now, but Im pretty sure that the Parenting Manual I was issued when my kids were born deemphasized the importance of keeping up with changes in the way they do things as they grow up. The worksheets and hand-written essays of their younger years have changed into collaborative work done online as they matured into high-schoolers.

Has it changed the work? Maybe less than it first appears. Technology may change human behavior, but it doesnt really change human nature. Most kids dont much like doing homework, and cloud services havent done a lot to change that. Whats interesting is that the kids, teachers, and administrators I talked to generally like the flexibility of using cloud-based classroom tools, but none of them think it has fundamentally changed classroom life.

My two boys are sophomores at the Institute of Collaborative Education, a public New York City middle/high school with about 80 kids in each of the six grades. ICE puts most of its educational emphasis on project work; the kids have a fairly major project to complete for each class in each quarter, many of them collaborating with either a small group or with their class as a whole within a cloud environment.

One of the results is that my wife and Iwho, while we for many years have not so much scrutinized every piece of homework as just tried to make sure that assignments were at least donehavent seen anything theyve handed in for years. This, frankly, makes us uncomfortable. But in an age of online homework, its a discomfort well probably have to just get over.

In separate interviewsand they really were interviews and not interrogationsthe boys claimed that this is not the result of 15-year-old boys naturally hiding their business from their parents. Its just, as Michael told me, that its simpler to do something on the computer, upload it to their Google Drive, and click Share with their teachers.

Jeremy, his brother, noted that Google Docs keeps track of who did what on a shared document, and when. When a grade depends in part on what group member contributed how much (and whether the group did things over time or crammed it into the last evening before the deadline), that kind of accountability is important.

But this process raises a question: what happens to the collaborative electronic work style when maybe not everyone has a computer at home?

Its definitely something I need to be aware of, said Jennifer Dahlstrom, a science teacher at ICE. I cant require students to collaborate on a document for homework if I know there are students who wont have reliable Wi-Fi that night.

Out of 50 kids in her section, she said, maybe 10 percent have trouble connecting outside the classroom. The numbers getting smaller, she said, because theres functionality on the phone. Almost all of them have smartphones. At the high school level, almost 99 percent.

Michael Rosenbaum reports that ICE, being a typically resource-constrained New York City public school, has roughly one (Windows) laptop for every two kids. So the kids share in the classroom, and more than a few bring their own computer.

Bonnie Robinson is the director of curriculum, instruction, and assessment for Lebanon High School in Lebanon, New Hampshire. Its a district that includes many kids of Dartmouth University faculty, but she said 20 percent of the students qualify for free or reduced-cost lunch. She says the digital divide isnt much of a problem at her school.We have Chromebooks, laptops, and desktop computers available in several locations at school, she said. Most have both computers and Internet access at home, but those few who do not manage to work around that challenge. All kids have smart phones, and these are used for many purposesmostly social, but also for school work. Many students prefer to use their phones rather than a larger device.

Robinson also said that the cloud-based classroomenforces accountability, because the students can always look up the assignment and get the resources to complete it. Tools like PowerSchool let parents track grades and completion of assignments, and ICE uses Jupitergrades for the same purpose.

With all this work getting done electronically, it would be reasonable to expect that it would allow the creation of a durable digital portfolio. That, however, seems to be a challenge yet to be surmounted.Were still developing digital portfolios, said ICEs Dalhstrom. We havent found something thats affordable that were happy with. Instead, she said, kids store their work on their own Google Drive. Jeremy Rosenbaum says most of the work ultimately gets printed out anyway.

In Hancock, Robinson says that the schools IT department disables students' accounts the August after they graduate, so theyre encouraged to download their work to their personal accounts.

As far as parental involvement goes, Dahlstrom agrees with my gut feeling. I do have the feeling that they (parents) are not as involved, she said. Parents used to be able to go through their kids bags to see the work, which is no longer an option.

But the ultimate question is this: the comfort and enthusiasm of parents, kids, teachers and administrators aside, does all this technology actually improve the educational result?I think its a net positive, Dalhstrom said. Not a drastic net positive. It hasnt changed my pedagogy. If it all disappeared, my class would still be fabulous.

Dan Rosenbaum is a technology journalist who specializes in the intersection of technology and society.

Original post:
How cloud computing has changed homework timefor parents - Ars Technica

By Jef Cozza / CIO Today. Updated March 28, 2017.

According to the company, the service will allow enterprises to set up their own call center operations without having to invest heavily in proprietary hardware and software systems. Instead, Amazon's enterprise clients will be able to set up and configure their own "virtual contact centers" in a matter of minutes, offering better customer service at a lower cost.

Amazon Sells Its Special Sauce

Traditional contact centers have typically been complicated, expensive operations to set up, often taking months or even years to fully deploy. They often involve proprietary technologies that require special skills to operate, and frequently come with restrictive licensing agreements that can make it difficult for companies to scale their call center operations in response to changes in call volumes due to short-term promotions, seasonal spikes, or new product launches.

Amazon said that was the reason it decided to develop its own call center technology. "Ten years ago, we made the decision to build our own customer contact center technology from scratch because legacy solutions did not provide the scale, cost structure, and features we needed to deliver excellent customer service for our customers around the world," said Tom Weiland, vice president of worldwide customer service, Amazon, in a statement.

This choice has been a differentiator for us, as it is used today by our agents around the world in the millions of interactions they have with our customers," he added. "We're excited to offer this technology to customers as an AWS service -- with all of the simplicity, flexibility, reliability, and cost-effectiveness of the cloud."

According to the company, Amazon Connect doesn't require any infrastructure to deploy or manage, so customers can scale their Amazon Connect virtual contact centers up or down, onboarding any number of agents in response to business cycles and paying only for the time callers interact with the service.

The platform features a self-service graphical interface that Amazon said makes it easy for non-technical users to design contact flows, manage agents, and track performance metrics, without the need for any specialized skills.

The new platform also makes it possible for enterprises to design contact flows that adapt the caller experience, the company said. Contact flows can change based on information retrieved by Amazon Connect from other AWS services or third-party systems including CRM (customer relationship management) or analytics solutions.

Businesses can also build natural language contact flows using Amazon Lex, an artificial intelligence service that has the same automatic speech recognition technology and natural language understanding that powers Amazon Alexa. Amazon Lex enables callers to say what they want instead of having to listen to long lists of menu options and guess which one is most closely related to what they want to do.

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Cloud Startup Icertis Raises $25M, Plans To Double Staff - CIO Today