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Digitization and artificial intelligence are not mere buzzwords today. Businesses across industries are realizing the growing importance of AI and how its only a matter of time before AI chatbots like ChatGPT would feature in everyday operations. The Indian aviation sector also seems keen on the tech, with Air India already announcing its plans to use ChatGPT and IndiGos Chief Digital and Information Officer, too, realizing its potential.

The aviation sector is increasingly relying on digital technology and artificial intelligence to optimize everyday operations. In India, Air India seems to be the torchbearer at the moment when it comes to embracing AI, at least when it comes to publicly announcing the use of ChatGPT.

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Recently, the carriers CEO, Campbell Wilson, said that Air India would use the latest GPT4 to improve the customer experience on its website and not just feature it as a gimmicky tool. A source also disclosed to the Economic Times that AI technology could soon be implemented to power the websites FAQ section. Air Indias Chief Digital and Technology Officer Satya Ramaswamy also explained how AI could feature extensively in the running of the airline, saying,

We do see the promise of generative AI primarily because as an airline, we are swamped with data and information. Before pilots embark on one of their long-range journeys such as going from say Mumbai to San Francisco, which takes about 14-15 hours or so, they are given a briefing document which is about 150 pages long. And this is given a few hours before the flight to depart. We are looking at using generative AI to summarise the pilot briefing to extract the most important elements and point it out to the pilots.

Air Indias bet on AI is not surprising, considering it has committed to spending around $200 million in upgrading its IT system as well as making other processes digitally advanced, a huge departure from when the airline was run as a state-owned entity.

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At a recent interview at the Asia Aviation Festival, IndiGos Chief Digital and Information Officer Neetan Chopra also gave his perspective on the potential of AI and digital technology within the aviation space and how India and the APAC region, in particular, are well-placed for AI revolution. He said,

I see a level youthfulness in the workplace and country, a level of optimism for the future potential, the economy itself is high growth, and inherently there seems to be an adoption of these digital technologies. And I feel all of these are great ingredients which enable a transformation journey to occur.

Chopra said that theres plenty of scope within airline operations where AI could be of tremendous use, such as forecasting and predicting capability in core areas of aviation best price, demand patterns, number of meals to be loaded onto an aircraft, etc. These are some of the areas that could benefit initially before AI reaches other areas of running the airline.

Photo: Phuong D. Nguyen/Shutterstock

Chopra is a huge advocate of technology and is bullish about ChatGPT and AI in general. He said that innovations like ChatGPT, despite there being issues (ethics, ability to risk manage these algorithms), create that excitement in enterprises to take note and then see the potential and try things out.

And, if the chief tech officer of the biggest airline in India feels this way, more mainstream use of AI could be expected within the aviation space in the country sooner rather than later.

What are your views on this? Please leave a comment below.

Source: The Economic Times, World Aviation Festival

Originally posted here:
Artificial Intelligence Is Making Inroads Into Airline Operations In India - Simple Flying